Build Customer Loyalty and Increase Profitability
Customers now expect the same kind of always-on, anywhere, anytime access they enjoy on their computers and mobile devices – as well as the ease of use and fast responses they are now used to having when shopping and doing other activities online.
So how do you create satisfied customers?
Customers want you to know who they are and what they want—and be able to meet their needs. When you can do that, you can create customers for life.
Your goal is to deliver a connected customer experience in every interaction. Avaya has the solutions to enable you to make that a reality.
Here are some examples:
1) Solutions to enhance face-to-face customer interactions in the branch, and to help staff communicate and collaborate in the branch and back office.
2) Self-service solutions for inbound calling to the Contact Center or branch.
3) Online solutions to make Web interactions easier and more personal.
4) Social media solutions to help you proactively monitor how customers are talking about you and respond quickly to social media mentions.
5) Contact Center solutions like intelligent routing, to get customers to the right person quickly, and presence, to enable agents to reach experts quickly when needed.
6) Mobile applications, like automated SMS text messages such as fraud alerts or balance notifications.
7) And proactive outbound communications, such as automated “payment due” reminders.