Recording and Reporting Solutions

Vuesion Call Logging and Recording Solution

Today, generating new business and retaining customers are top priorities for many companies. Personnel from sales, customer service and accounting, are at the forefront of interactions with new and existing customers. Companies continue to thrive by providing the best in all areas to increase profitability and efficiency, and decrease cost. To achieve these goals, the Vuesion® call recorder helps companies listen to their customers, identify what is working and what needs improvement. This valuable information can be shared throughout the enterprise.

  • Scalable from small groups to enterprise multi-site businesses
  • Intuitive and familiar user interface
  • Enhance customer service and provide measurable quality assurance
  • Increase employee/agent productivity with new agent training based on recorded conversations
  • Improve security with emergency numbers recording and malicious calls recording

Vuesion software runs on standard servers, standard operating systems and standard SIP protocols.

 

 We are very happy to have chosen Agility as our technology partner. We researched many different brands and service providers before making our choice. AgilityCG did an excellent job of getting to know us, the issues we were trying to overcome, and then educating us on the best solutions to fit our needs. Our lead installer did an outstanding job of making the transition as seamless as possible for our company. After 6 months of use I can easily say that the new phone system combined with the Vuesion software has made our company more efficient and elevated our customer support to a new level. Thanks Agility!

~ Chad S (Vice President of Operations, HBS Systems)

Avaya IP Office Contact Recorder™

Call Recording Search and Replay

Overview

Many businesses record interactions with customers, suppliers and other third parties. These interactions include enormous amounts of valuable information and insight. If this is easily made available to the right people in your business, it can help you improve the service you offer to your customers while improving operational efficiency and business effectiveness. Avaya IP Office Contact Recording, available through VoiceMail Pro Call Recording, provides the ability to search and replay your valuable recorded interactions.

Capabilities

Search — Authorized users can use this browser-based application to retrieve calls based on search filters including start date/time, duration of call, name of the party calling, and the target or dialed number.

Replay — To replay recordings, simply click on the buttons next to the calls listed on your PC screen and listen through your PC soundcard. You can graphically “see” into the call using the Energy Envelope feature and rapidly identify points of interest to review, such as a prolonged silence or raised voice portions of conversations. The application points to opportunities to improve call handling or productivity.

Export — With IP Office Contact Recording and the proper security, you can quickly export recordings to non-system users. The system saves recorded calls as industry standard .wav files that can be distributed to anyone who can replay the file on a workstation with a Web browser and a media player. For example, a call from one of your top sales executives that illustrates the perfect up-selling call can be sent to the rest of your sales team for training purposes.

Format

  • Licensed module of VoiceMail Pro
  • Software-only design; no proprietary hardware required