Agility ONTAP

Agility ONTAP Solution Powered by Avaya

Agility ONTAP is a Cloud-based Contact Center and Unified Communications solution, built on Avaya’s proven IP Office technology, managed by AgilityCG in our own data centers. The solution is delivered as a monthly subscription, easily scaled to meet demand. We provide seamless IP telephony/voice, and video and mobile applications. And for the contact center, get powerful, affordable multichannel functionality for voice, email and web chat.

Agility ONTAP provides all of the functionality of a premised based system, plus it is hosted in the cloud. Key benefits of Agility ONTAP vs other hosted solutions:

  • Private Virtualized Voice Cloud – your own instance; server not shared with other companies providing a secure environment
  • Complete Redundancy – multiple connections between our data centers, the circuit providers, and your location
  • Remote and Work at Home Options – full offering of features like cellphone one number connect, mobile apps, and softphones, ensure that your workers are always available when you need them, eliminates downtime, and reduces commute times
  • Voice Circuit and Voice Application Management – we work with the network providers for you
  • Web Management – we maintain your system remotely and ensure your software is up-to-date
  • More Collaboration Features – IM, Presence, and Meet Me Conferencing allows employees and clients to connect and share information instantly
  • Robust Contact Center Solutions – call reporting, call recording, callback messaging, skills-based routing, CRM integration for screen pop and more

 We are Experts at Making it a Smooth Transition to the Cloud

Our Professional Services team members are experts at configuring and customizing your new cloud-based system.  We have done thousands of deployments by using a combination of experienced project managers, skilled engineers and talented trainers. Count on our Professional Services team to:

  • Move at your speed, deploying within 60 days (or even quicker if needed)
  • Design a solution that works with your current and future needs
  • Be your key resource through every step – assist you in bringing specificity to your requirements
  • Ensure that your solution is tested and thoroughly functional to bring the maximum benefit
  • Provide Comprehensive Training so you can use your invest to its full potential

Why Move Business Commmunications to Cloud