Avaya IP Office Contact Center

Avaya Contact Center Solutions for IP Office extend Avaya innovation in customer experience management to midsize businesses, with the simplicity and value you've come to expect from IP Office.

These solutions, optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experience to increase revenue, and agent efficiency to reduce cost.

The first component of this solution brings affordable multichannel contact functionality – supporting voice, email, and chat to contact centers of 5 – 100 agents. The second component, Avaya Contact Center Select is derived from the Avaya Aura® Contact Center solution, integrated to Avaya IP Office and optimized for the midmarket - supporting full multichannel capabilities, voice, email, web chat, SMS and fax, to midsize business with contact centers of 30 to 250 agents.