Vuesion's single-platform design and architecture encompass a robust contact center solution, integrated with a powerful and flexible call recording module. This cost-effective approach yields highly integrated software modules, lower maintenance costs and ease of installation.
Start with an Essentials package that includes a robust, skills-based, intelligent routing engine and flexible hold announcements, with position in queue, average hold time and opt-out options. Advanced options can be added "a la carte," including e-mail queuing, CRM integration, callback queuing, auto outdial campaigns and trunk side/SIP call recording.
The intuitive agent and supervisor user interface provides presence, call control and a blended software wallboard.
Vuesion software runs on standard servers, standard operating systems and standard SIP protocols, and is scalable from five to 250 agents.