Vuesion, with its single application architecture, provides skills based routing, call/screen recording, blended multichannel routing, database integration, outdial campaigns, auto dialer, IVR, presence, real time and historical analytics and reporting.
Contact Center Select
Highly scalable, robust contact center with skills-based routing, delay announcements with opt-out of queue. Web based software provides real time presence and wallboard for all agents and supervisors. Start with an Essentials package that includes a robust, skills-based, intelligent routing engine and flexible hold announcements, with position in queue, average hold time and opt-out options. Advanced options can be added "a la carte," including e-mail queuing, CRM integration, callback queuing, auto outdial campaigns and trunk side/SIP call recording.
Increase speed to resolution by integrating the customer’s database with Vuesion for smart routing and call coordinated screen pop. Agents with softphones can work from anywhere.
While in a queue, callers are presented with an option to leave a callback number and exit the queue without losing their position in the queue. As soon as an agent becomes available, a callback is automatically initiated.
The Vuesion agent & supervisor user interface provides all productivity tools necessary to run an efficient call center. With the web-based software, agents and supervisors can work seamlessly from the office or remotely.
Vuesion Contact Center software runs on standard servers, standard operating systems and standard SIP protocols, and is scalable from five to 250 agents.