The world has changed. Organizations have to adapt to new technology that can help your employees work from anywhere. Our AgilityCG team has had over 10 years of experience in having our team members work remotely. From this experience, we created this page to help you navigate this new world.

Tools for [email protected] Success

Avaya IX Workplace Softphone for Computer

The Avaya IX Workplace solution, embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, conferencing and collaboration.  Free people from their desktop and give them a more natural and efficient way to connect, communicate and share—when, where and how they want.

Avaya IX Workplace:

  • Use one app for all communications
  • Keep everyone in touch and reachable
  • Collaborate from any web-based device

Apps that Connect you to Office from Anywhere Video


Avaya IX™ Spaces Meeting and Collaboration Tool

Avaya IX™ Spaces is a cloud-based team collaboration and meeting app. It seamlessly integrates voice, video, tasks, sharing and more into one app you can access anywhere. Use it on your laptop at work, your tablet at home, or your phone on-the-go.


Reporting that Drives Productivity

Chronicall Realtime allows you to effectively manage your agents in Realtime. With Chronicall Realtime you are given three supervisor displays: Agent Timeline, Group Timeline and Realtime Stats, also known as wallboards. This is true real-time; there is no five-second refresh rate. As soon as a call comes in or an agent's status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime wallboards. This module also allows you to track specific feature events like Agent DND/AUX/Realtime time, Group Login and Logout Time, and Idle time. This information is tracked and then recorded to the database which allows you to report historically on the agent’s performance.


Reduce Costs with Agility Bandwith Solutions

One of your biggest expenses as an organization is your re-occurring monthly network expense. The Agility Network Solution team will help you manage these expenses more efficiently.

We take the time to analyze your expenses by looking at your phone lines, internet, and data connections. Once we have completed this research, our team will provide recommendations to improve your bandwidth, line efficiency and in many cases reduce your costs.

We will put together a comprehensive plan to show you how your bandwidth will improve across all locations while connecting employees together with your VoIP Solutions. Once the plan has been accepted, Agility’s project management teams will help to make these changes transparent to your organization. Ultimately our clients benefit because the Agility Network team finds the best providers and rates available.

Here are the areas where we can assist you:







Cloud Storage


Co-Location Space


[email protected] FAQ

Q: How much bandwidth do I need?

A: Voice Over IP “VOIP” is a low bandwidth protocol therefore the total amount of bandwidth you need depends on the number of active devices you have in your home at any given time. The more devices using your home internet, the more bandwidth you will need. It is also important to keep in mind that as technology changes you are likely to add additional devices to your home network. We recommend that you get the highest amount of bandwidth possible for your area.  You may want to consider a second internet connection to your home to use exclusively for your VOIP service if you are limited in the amount of bandwidth available.

Q: Are there any specific routers you recommend?

A: Yes, Agility has taken the guesswork out and selected 3 options that have been optimized for VoIP and Home office use

Good: TP Link Archer A10

  • Small to medium size home
  • Easy Setup
  • Smart Phone App for ease of device management and parental controls

Better: Netgear R6400 

  • Medium to large home
  • Easy Setup
  • Smart Phone App for ease of device management and parental controls
  • Avaya Recommended

Best: Netgear X6S

  • Large home coverage
  • Easy Setup
  • Smart Phone App for ease of device management and parental controls
  • Can easily expand wifi coverage with the Netgear X6S Mesh Extender
  • Latest and Greatest Technology

Q: Are there any recommended changes to the router?

A: We recommend that you setup Quality of Service “QoS” on the router to prioritize the VOIP traffic. We also recommend that you turn off SIP ALG in the router’s setup.
You can follow your router’s manual to complete both tasks or see the installation documents on the routers manufacturer’s web page.

Q: Can I use WiFi to make and receive phone calls?

A: Yes, you can, using the IX Workplace application on your computer. While connected to WiFi use the IX Workplace to register to the phone system.

Q: How far away from my router can my computer be?

A: We recommend that you test your speed next to the router and then move to your preferred work area and retest. If you find that the response times have dropped, we recommend that you install WiFi signal extenders in your network to assist with the loss of signal.

Q: How do I connect to the phone system from home?

A: Each of our customers are setup with individual secure connections to their phone system. You will need to reach out to your IT team for the proper setup.

[email protected] Headset FAQ

Q: What is Triple Connectivity?

A: Triple connectivity allows for multiple devices to be connected to the headset at the same time. You can connect your desk phone, computer, and a Bluetooth device such as your cell phone to the same headset at the same time

Q: What is a DECT vs Bluetooth Headset?

A: On a business class headset DECT or Bluetooth refers to how the headset connects back to the base station. Standard Bluetooth can go up to 33 feet, while DECT can go 400+ feet.

Q: Why don’t I see a regular Bluetooth headset option?

A: We have selected business class products to ensure superior audio quality, as well as, long battery life. The Sennheiser can provide all day talk time with up to a 10 hour battery.

Q: How do I connect my cell phone to my headset?

A: The SDW 5016 is a triple connectivity headset which allows you to connect your desk phone, your PC via USB and a Bluetooth device such as your cell phone.

Q: Can I answer my desk phone from my headset?

A: Yes, with the SDW 5015/5016 + EHS cable, you are able to answer and end calls from your headset.

Q: Can I answer my front door while on a call?

A: With the SDW 5015/5016 wireless headset you can take a call up to 590 feet away with a clear line of sight. As you add walls and floors the distance will be cut down.