We could not be more pleased with our decision to purchase an Avaya phone system through Agility. We received Agility’s name directly from Avaya and were told that Agility's service and expertise with Avaya systems is unmatched. We're a small office, though, so I went in skeptical of the level of attention and service that we would receive. Fortunately for us, Agility met and far exceeded our expectations. The install went exactly as they said it would. Their engineering team crossed every "t" and dotted every "i" that we asked them to during the installation and set-up process - and did so with remarkable responsiveness. I would strongly recommend Agility to any business in search of an outstanding communication partner.
The reason we chose Agility Communications Group is they listen. They listened to our needs and concerns and presented a product that met those needs. They weren't just looking to sell us a system that they wanted but the solution we needed. That immediately put Agility ahead of their competitors. Agility also helped guide us through some of the technology changes we would need to make to be successful- they didn't leave us to figure that out ourselves. Agility has been a strong partner in our implementation of our new phone system. They made it clear that our success is their success so they provided us with on-site, training and technical assistance to maximize our resources and decrease the stress and anxiety that often comes with change. Agility has become a trusted partner and ally to our organization
Being sold on a communications platform is important, but being sold on the service provider behind the equipment is essential. We chose Agility more than three years ago because they were able to quickly understand Winzer, what we needed from our telecommunications network and equipment, and how to translate it all to action. Our Agility team is proactive, keeping our system up-to-date as new software revisions are released. They are equally quick to respond when we have a new requirements or a necessary change. All this, along with their educational and training programs, and AgilityCG expertise adds up to Agility being the teammate who’s there when we need them.
I wish to thank Agility for being with us during the upgrade of our IP Office equipment. Your Sales Team was able to keep our upgrade cost to a manageable level. Having knowledge of our configuration and existing equipment eliminated purchasing equipment and services we didn't need, which demonstrated integrity and honesty, keeping us as customers for these last 10 years.
As I was working with your team in the upgrade process I got to see firsthand how much experience is needed in order to make this technology work. I was very impressed by the dedication they showed in their efforts to get everything working within the time period allocated, so as to limit the amount of time we would be without phone service.
I especially appreciate the patience shown to me as we dealt with the issues of changing to a completely new technology (new for us that is.) We have gone from an analog PBX to a Digital PBX and finally to VoIP. This last one was the most challenging one for me (I admit I tested the patience of everyone around me). To your companies credit no one made a negative remark in reply. Always polite and helpful. Thank you.
Whether I am working on Computers or Networks I hate mixing older equipment with the new. Sometimes it is necessary and I have to work through the issues. We had a bit more of our share of older equipment that we wanted to keep, bringing with it a fair share of challenges. What I appreciated the most (stress wise) was Agility's mediation between my phone company and me. Working with a major phone company is a challenge in itself. Working with one while utilizing a new service with that company can be frightful. It demonstrated the importance of a competent and skilled sales representative working for you.
All of this demonstrates Agility Communications Group as a premier installer of telephone systems.
Agility has been a vital part of the Alon team for several years. They are instrumental in handling all of our AT&T contracts. I have only been with Alon for 2 years and my first exposure to Agility was moving 24 MPLS PNT circuits from another carrier to AT&T. I was so impressed that through Agility’s help we were able to get all circuits turned up in less than 25 days! Needless to say, my boss was very happy with me! I could have never achieved that without Agility. Not only do they provide great customer service and top-notch communication but they are excellent problem solvers and offer viable solutions for whatever needs to be tackled. It has been a pleasure to partner with them and I look forward to many more years of service with Agility.
Agility helped us transition our entire phone system over the past 9 months. This was a huge project because it involved over 50 lines, over 30 phones, in 4 buildings, including our entire Security Operations Center and Emergency Call Boxes. It has been a very long and involved process but the Agility team has helped us the whole way. We started off knowing NOTHING about phones, where any of our lines were, what we were using, or what we needed. Agility patiently explained everything to us (about 6 times) so we could understand. Throughout the entire process I felt like I could pick up the phone and call any of 10 different people at anytime. If the person I called didn't have the answer, they would tell me who would know. Since the installation I have emailed the support desk at least once a day it seems, and I always hear back very quickly and our issues are resolved promptly. We are very grateful for Agility's help during this tough transition time, you all made it much easier on our end. Thank you for everything!!
Agility has helped us at every data and voice circuit turn we have encountered. They have removed the headache of putting circuits out to bid and have done a great job of leveraging their position in the industry to get rates we could never obtain on our own. Every change, from branch office backup circuits to large scale multi-gigabit point to point circuits, always goes to Agility first because of our confidence in their ability to find the right carrier that can fit in our budget and meet our installation timelines.
After the contracts are signed and the lines are installed, the service never stops. Agility continually champions our needs and does everything they can to ensure that we’re treated fairly by our voice and data providers. In what can sometimes be a difficult battle with large providers, we feel very fortunate to have Agility on our side to help escalate issues and get to a resolution quickly.
AgilityCG has been one of our most important and reliable vendors for over seven years. We are currently planning major changes to our phone system and they are providing budget information and technical preparation for that move. They recently helped with a complicated (to us) circuit switch which was successfully completed with minimal disruption to our phone system. They also provide excellent, convenient and timely support as needed via their customer portal.
We identified Agility Communications as a potential vendor in 2009 when we were preparing to replace a Nortel PBX system with a VOIP system. The Nortel system was 10 years old and although it was functional we needed to update our entire communications system.
We developed an RFP for the new system and met with at least four local vendors to hear proposals on a new system. Agility Communications, Inc. was far and away the top choice when all factors were considered. The actual installation and cut-over were carefully planned over the course of several weeks and went flawlessly over a Friday and a couple of hours on a Saturday. For the almost five years since we adopted the system, Agility has been one of our top vendors when price, performance, reliability and customer service are considered. Their support staff has been exceptional.
The staff at Agility has also helped us with some specialized conferencing systems in specific needs meeting rooms. To date, Agility has been involved with at least four additional special upgrades/additions to our phone system. They have always been easy to schedule work, very price competitive, knowledgeable and efficient. Their user meetings are very helpful in keeping up with the latest trends in basic service and organizational communications.
We deal with scores of vendors in our IT and daily Building Operations and I can comfortably say that Agility Communications, Inc. is one of our top five vendors. We know we can rely on Agility to be there to meet our needs and we hope for a long and productive business relationship with them.
As a company who values quality products and customer service we seek out vendors who share the same values. Years ago we chose Agility to upgrade our entire phone system and they made the transition painless for us. Our business depends on a reliable phone system with hassle-free management and Agility handles it with ease. They consistently provide excellent customer service and lightning fast response times on all of our upgrades and support requests. We highly recommend them!
Agility is highly technical, motivated and professional in their services. We have relied on Agility for over 5 years and continue work with them as we implement VOIP and communication services across our business.
They provide instant support and solutions and have a proactive team to help us move forward.
Partnering with AgilityCG for all of our telecom needs has proven to be a great business relationship for Ag Workers Group of Companies! Their staff is knowledgeable and always quick to assist when we call on them to help us out. We have also been able to take advantage of their online training classes to help educate our staff and improve efficiencies at our office. If you are looking for a telecom partner, I would not hesitate to recommend AgilityCG!
We chose Agility to supply our new Avaya phone system, in no small part because of the strong referral provided by our IT group. This decision was a good one. All deadlines were met or completed prior to requirement, and communication among all parties was very detailed and appropriate. The install coincided with a cutover from a previous phone service provider to a new one, including a migration from T1 to dedicated fiber. This proved to be no problem for Agility.
3 months post install, I can still contact my Solutions Consultant and be sure to get a same day response.
I have dealt with several phone vendors and manufacturers over my career, and can say without a doubt that Agility has a plan in place that places a premium on customer service.
I just wanted to let you know how happy I am with the service provided by Agility, and with you in particular, in the account handling of our company account. Your service from start to finish has been exemplary and on a professional, knowledgeable, yet friendly level that far exceeds all other phone vendors that we have dealt with. Nothing ever seems to be too much trouble to you and I am made to feel unique, never feeling that I am just one of many clients that you and your office have to deal with each day. You continue to touch base with Rodney and myself just to make sure we have everything that we need.
Your support organization has been tremendous to work with as well. I have found them very responsive to our needs in resolving issues and scheduling conference calls whenever we have questions about functions and features of our Avaya product.
I appreciate our business relationship and I look forward to continuing to work together long into the future.
We are very happy to have chosen Agility as our technology partner. We researched many different brands and service providers before making our choice. AgilityCG did an excellent job of getting to know us, the issues we were trying to overcome, and then educating us on the best solutions to fit our needs. Our lead installer did an outstanding job of making the transition as seamless as possible for our company. After 6 months of use I can easily say that the new phone system combined with the Vuesion software has made our company more efficient and elevated our customer support to a new level. Thanks Agility!
Being in the business of Health Care, effective telecommunications are critical to our daily process of providing quality care for cardiac patients. I have worked with Agility Communications Group at 2 different physician groups and have found their solutions to perform at a high level for us. Technical Support has rarely been needed but when it is, they are only a phone call away with the resolution. I highly recommend Agility Communications Group for your business, healthcare or otherwise.
I would like to commend the AgilityCG team for the outstanding job they did here at our hospital and clinics as well with the installation and training. They handled everything professionally and their customer service attitude towards all of our requests and changes made this whole transition extremely successful. I am very pleased with our new system—it’s easy to use and we have gotten nothing but positive comments from our staff. I am glad we chose your company to provide our new phone system and I know that the features will make our operations that much better.
Thank you and we express our gratitude for your expertise at our facility.
The support group has been a tremendous help to our company…they are always ready and willing to help us with any of our questions regarding our phone system as well as update, fix and/or enhance our phones as new things become available.
I have been working with Agility on multiple rollouts and locations across the United States for many years and they have always been exemplary. Their support group has been great throughout the years. As an IT manager I have to evaluate my vendors frequently but Agility has been the most professional and organized and their support group is the best around.
I want to thank you for the upgrade to the Avaya IP Office, Voicemail Pro, 5400 series digital phones, and the receptionist console. With this upgrade, I was able to streamline, not only the telephone system (from Nortel Norstar), but manage the new system from my desktop. Since we manage several other different associations, the IP Office with Voicemail Pro has worked great for directing calls to the appropriate staff (at location or traveling) or a specific auto-attendant.
Although our firm has an older telephone system, AgilityCG has always been there for us with a timely solution. Their service technicians are a gem. They are very knowledgeable about our system, and on more than one occasion, they’ve been able to talk me through a procedure that solved our problem. Their ability to talk me through procedures has saved us both time and money.
Kathy G − IT Contact
For the past several years we have been able to count on AgilityCG to provide us with reliable and efficient support. We are currently in the process of purchasing a new telephone system and have received excellent assistance from our Solutions Consultant. She has gone above and beyond to help us make the best decision for our firm. I hope to continue our relationship with AgilityCG for years to come.
Lisa B − Executive Assistant
Tonti has partnered with Agility communications because we found their expertise in telecommunications to be the best around. Also, we believe the value of the products Agility offers are always competitive in our market.
It has been a pleasure working with our Solutions Consultant at Agility Communications. He has worked since day one to not only get us the best pricing for our new equipment, but has strived to give us fair trade in value for our old phone system. He has continued to stay in contact with us, and I look forward to a long relationship together.
We support seven phone systems within our network. Before we contracted with AgilityCG we were constantly putting out fires or having to fix call routing that was never setup correctly. Now that we are using AgilityCG we have a better handle on things. They are very responsive and I never have to check their work because it’s done correctly the first time. I would highly recommend them to anyone needing phone support.
I hate change! But it was at the point we needed a new phone system, since ours was extremely old and not functioning properly. I was given the number to Agility, so I made the call. If I had known how easy the change was going to be, I would have done it sooner. I told them what we wanted and they gave us a plan that suited McCoy Paper. Everything was laid out, the system, the installation, the support…NO HIDDEN FEES!!! Let me talk about the installation…The engineer came in here, took his time to set every phone up for each employee, made sure all of our questions were answered and taught us how to use the new phone system. We love our new phone systems and I would recommend Agility to everyone!
Over the past year I’ve had the opportunity to work closely with the Agility Engineers on various implementation projects and the occasional trouble resolution. In all cases, my experience with them has been extremely positive. Not only did the implementations go well but also any trouble that we experienced was addressed quickly and professionally. They have learned our remote systems and our business model making them an invaluable part of the telecom team. In every instance, they were willing to go the extra mile.
Dallas LIFE has used AgilityCG for the past 8 years now. Their customer service and technical staff have always been extremely helpful to our organization. We appreciate AgilityCG a great deal because they always lookout for the best interest of our ministry by providing quality solutions. They have gone above and beyond the call of duty to help accommodate our specific needs. We would definitely recommend AgilityCG to anyone seeking to develop or upgrade their communications network
GSR Andrade is very happy with the sales and service that Agility has provided us! We bought our original system from Agility approximately 9 years ago and recently had them install a system-wide upgrade. As before, they were very organized and prepared on the day of the installation, and the work went quickly and smoothly. We highly recommend Agility!
“Thank you” to Agility Communications Group for their help and services in securing the best possible solution for our organization.
AgilityCG worked tirelessly with us to make sure we had the best needs for our telephone system.
It is such a positive experience when you have people that will work with you for your communication needs. While visiting with another client near the Austin area, our Solutions Consultant took the time to come by our office and introduce himself. That gesture goes a long way. The engineer team have been so patient and helpful and I am so pleased that they will be our problem solver should an issue arise in the future.
Thank you Agility for making my job easier.
We have been extremely pleased with the cutover from our Nortel to Avaya VoIP system. The cutover went much smoother than I could have ever imagined and the onsite support was excellent. We have been very happy with the system and about the only comment I’ve had from users is they like the new conference calling system better than the old one. Think about that, an entire rip and replace of a phone system and users really didn’t even notice except that UC call messages were clearer to understand and they liked the conference calling system better. That speaks volumes about how this cutover went.
I’m writing to express my appreciation for the excellent level of service you and your team have been providing consistently over a period of several years. Nearly four years ago we were seeking a PARTNER to help us in the design and implementation of a communications system to meet the needs of our growing company. We talked with and received proposals from several suppliers in the area. I no longer remember the pricing we received, but I do remember the effort and initiative you and your crew put forth to understand our business. We always felt that Agility really “gets us”. Our company is one that relies heavily on the communications system, and for you to understand how we operate was absolutely critical. The solution you designed for us has been an excellent fit for our environment and has withstood years of use. As our company has grown, the system you provide continues to meet our needs.
Service after the sale has been terrific. During the first year, we used the service agreement provided by the manufacturer but found time and time again that one phone call to your team is all that was needed to resolve the issue. We switched to a service agreement with Agility and have never looked back.
Having been with Agility for several years, I can attest to the fact that the choice in business PARTNER is far more important than the selection of equipment manufacturer. It is certainly more important than small variations in proposed purchase price. If any of your prospective clients needs a word of confidence in their decision to select Agility, please send them my way.
Thanks and keep up the great work!
Recovery Resource Council is a non-profit agency serving more than 13 counties, it was important for us to find a new phone system that we could afford and would meet our growing needs. Our system at the time was little more that two tin cans connected with string when we started to research the possibility of a new system.
After meeting with our Agility sales representative, we were convinced that the Avaya IP Office was right for us. We envisioned a system that would allow the receptionist to see if staff was on the phone and if they had messages. We also wanted to have remote access and the ability to transfer to cell phones. We entertained bids from three other companies, but the Avaya IP Office came out on top.
Once the decision was made to go with the Agility Communications Group things moved very fast. We could not believe how supportive the Agility team was and how they addressed all of our concerns. From the paperwork to contacting our service carrier, our service rep was a part of every decision offering suggestions and advice.
The installation went just as smoothly as we had been promised, and the training was even better than we expected. Our installer/trainer was attentive to our individual needs and concerns and explained our new system so we were up and running from day one.
Recovery Resource Council is secure in knowing that IP Office will support our telephone needs for the years to come. We would recommend Agility Communications Group to any business looking for new technology to improve their business communications.
I would like to sincerely thank you for a fantastic installation experience last week at our Cole Ave. retail location. I always dread phone system installations and conversions because they can be fraught with problems. Our first time out with Agility went off without a hitch and was easily the most “pain-free” phone installation experience I have been involved with.
Successful phone installations require so many puzzle pieces to align-your people clearly have the process down to a science. They took the time to understand how calls flowed through our organization and designed an implementation that mirrored this flow and enhanced our call handling capabilities. Agility addressed every aspect of our project-from coordinating our circuit conversion with the phone company, to making sure they understood all of our extension locations , line appearances, voicemail needs.as well as a multitude of other variables that I never would have considered without their prompting. This was a well planned and well executed installation.
Thank you for your time and effort in making sure we purchased the right system to fit our current needs and our growth plans for the future. Both the Avaya IP Office and your service have exceeded my expectations.
I am looking forward to converting our remaining locations with Agility ‘s expert assistance!
I first contacted Agility Communications Group in December of 2006. We were collecting bids to have a new phone system installed for our offices in two locations (Dallas, TX & Colorado Springs, CO). We were very impressed by the Avaya IP Office product and Agility ensured us that their pricing was aggressive and competitive. With the Avaya’s strong standing in the market and Agility Communications Group’s competitive pricing, it made our decision very easy.
Our time line was very tight as, we were also scheduling a new service provider in conjunction with the new phone system installation. The Agility Communications Group was instrumental in helping to plan and help with infrastructure issues. They also worked with the new carrier to help with the installation and insured that all users of the new phone system were properly trained. In addition to user training, there was someone specifically assigned to each of our receptionist to ensure that the transition was easy. All the while, these services were being coordinated between both sites. Due to IP scheme issues on our network there were several problems that needed to be addressed.
Agility Communications Group technicians spent several days troubleshooting and making recommendations to help resolve issues caused by the IP schemes. After helping to identify the problems, they worked side by side with me to configure the IP Office system to work with our new IP scheme. If it were not for Agility Communications Group’s attention to detail and commitment to customer service, this project could have been a complete disaster. Instead, the transition was practically seamless to our end users. If I, or anyone I knew, were to have any communication needs, Agility Communications Group would be who I call or recommend.
The customer has 5 remote branches that they communicate with several times on a daily bases. All locations had different types of phone system making administration changes difficult to provide. They were spending a significant amount on long distance between locations.
Install IP Office at all remotes sites and IP Phone at the other with VoIP trunking over a MPLS network. Now administration is completed remotely for all locations. Also, there is no long distance charges between sites.
At the time we installed the IP Office system we had 6 offices – 4 in the Dallas area, 1 in Sherman, and 1 in Longview. Each office had its own phone system and voice mail. None of the voice systems were interconnected.
Implementing the IP Office system allowed us to utilize our internal data network to improve interoffice communications. Everybody is an extension away (no long distance costs between the offices). Credit union members can be transferred to the person they need to speak to, not asked to hang up and call another number. Calls to our Member Services department never go to voicemail because if the people in Dallas are unavailable the call can roll to DeSoto, or Farmers Branch, or Longview, or Marshall.
When we opened a new office in Marshall it was quickly integrated into our interoffice phone system and voice mail. We also save on long distance costs as calls to/from Dallas and Longview/Marshall go out as local calls.
Our company has been working with Agility Communications Group for several years. The installation of our telecommunication equipment was everything they said it would be, and to get to their support group is easy and fast. Any of our support issues have been resolved in just a couple of hours. I would highly recommend this company to anyone.
Our office purchased a phone system from Agility and has had a wonderful experience. The phone system was completely customized to our specific needs. We are very pleased with the product and services provided to us. Every staff member we have worked with has been more than helpful and extremely wonderful to work with. Agility really puts their customers first and does everything to make sure you are taken care of as promptly as possible.
Over the past 20 year, I’ve been involved in every aspect of our challenging communications needs – these ranging from a simple 4 button key set to the system we’re installing this year. Throughout that time, I’ve dealt with a number of hardware and services vendors; frankly, because of those experiences, communications is an area that I dread having to deal with.
This time, however, things have gone much more smoothly than in the past; due in large part, I believe, by your professionalism and your willingness to work through any problems that occur. You and Erin took the time to learn about our business needs and the challenges that this type of operation faces. The system you proposed is a good
Again, thanks for your help, and for being such an accommodating vendor. We look forward to working with you for many years to come. Best wishes for your continued success.
As consultants for our clients we are constantly looking for trusted vendors that will help our clients solve their problems or address their needs. Iwerk began working with Agility Communications Group in October 2009 and we’ve been very pleased with high level of professionalism Agility has demonstrated. On several occasions we’ve had clients that have needed to upgrade or replace their existing phones systems and Agility has taken the time to understand our client’s needs and business in order to provide a solution that exceeds their expectations.
Iwerk takes great pride in our client relationships and we only work with quality vendors; Agility stands out as a trusted vendor and someone we feel very comfortable bringing our customers to. We’ve enjoyed the success we’ve attained with Agility and look forward to doing more business with your company in the future.
Thank you and may there be many more successes in the future.
AgilityCG has served our telecommunication needs for 7 years. Their technical staff is extremely knowledgeable, professional, and most importantly, responsive. The sales support is second to none, and also very responsive and flexible. I have and will continue to recommend AgilityCG to anyone who no longer wants to be burdened with supporting their phone system.
We originally selected to go with AgilityCG due to their fit with us. They are not so large as to lose us within their own operations, and not so small as to be deficient in ability.The support staff is very knowledgeable and always there to answer our questions and quick to respond to our needs. In addition, AgilityCG keeps us informed of new features and trends taking place and the user forums are always very valuable. Many years later we are still with them, affirming our initial choice.
We have been using Agility since 2009 and have never had a complaint! They are always quick to respond and fix any issues that may come up in a timely manner. If it wasn't for our solutions consultant taking the time to go over our support agreement, it could have been very costly to us. We here at the agency appreciate everything they have and will do for us. Happy happy happy customer!
Hands Down AgilityCG is a top notch company!!! To start off, our Solutions Consultant is the best sales rep I ever had. I love calling her because I know at the end of our conversation whatever issue I had she will make sure it gets addressed or will provide a solution for it. Then, there’s the implementation engineer, he did an amazing job of installing our phone systems in all of our three locations. This guy knows the Avaya products inside and out, so every chance I get I make it a point to pick this man’s brain. When calling in for support, it’s hardly ever a wait to get someone and when I do they typically know what the problem is and resolve the issue quickly so I can get on with my day. The support engineers have all helped me get out of some tough jams. I really don’t know what we would do without those guys. The Support agreement with those gentlemen on the support team is worth its weight in gold. It’s the best insurance policy you can have when dealing with these Avaya products. And finally, Erin and her leadership, helps pull all the different areas of service together. Whenever we have a project in mind Erin steps in and puts all the players in place and makes sure the project is on the road of success. We are very happy with their services and highly recommend them as your Avaya Provider. The whole staff are truly great people and a pleasure to work with.
I have really enjoyed working with Agility for our telecommunications needs. Our Solutions Consultant was extremely friendly and helpful when it came time to upgrade our phone system. The process went very smoothly. It’s because of the service we get from people like her that we have stayed with Agility all these years.
I’ve built trust in Agility as I’ve gotten to know Erin and the talent she employs. The Agility engineers are very knowledgeable, and they’ve assisted us extensively throughout the year with multiple projects and normal end-user issues. A few examples below:
1. Suggested a vendor and assisted with getting call reporting active on our phone system
2. Upgraded our main hardware modules from IP400 to IP500 V2
3. Configured Power User licensing for our users
4. Configured auto-attendant with call routing for multiple departments
5. Assisted our remote users when their phone won’t connect via VPN
There are many more cases where we’ve been assisted, and these are only a handful that range from critical work, to user issues. We’re appreciative of both and applaud the job Agility does for us.
I have been doing business with Agility for 4 years and have worked closely with Sales and Engineering on various projects. There is no better team that you could work with from a sales and technical standpoint. We had a requirement for a PBX at a remote location in New York. Our Solution Consultant provided the best cost solution and Engineering was top notch working with our engineer onsite to make sure all went well. The installation went in with no delays or issues and the engineer provided post installation help in a personal manner by making sure we could contact him directly.
I have worked with many vendors over the years, but not one as hard working and conscientious as this team. I would recommend them to all who are looking to install a new system or upgrade and existing one.
We always enjoy working with Agility here at DCURD. The Solution Consultants are a true pleasure to work with and always have a positive attitude. Any questions we have are always answered promptly and thoroughly. We appreciate all of the information they have given us on all of the options Agility has to offer.
AgilityCG is always helpful and prompt with anything we send their way! I always know it will get done correctly when I reach out.
Thanks again for all Agility has done for DCURD!
Agility Communications Group is our go to for any telecommunications need. They are always competitively priced and offer outstanding service. There have been multiple times where we approached our solutions consultant with work we needed done on very, very tight deadlines and each time their team have gotten us the results we needed within the necessary time frame. AgilityCG is very responsive when we have any questions we need answered and we know we can count on them for results.
I want to let the whole team at Agility know how appreciative I have been this year for everyone’s help and support. I was given the challenge by my employer to take on a new position in managing our phone systems along with opening a call center. Over a decade ago I was a call center manager at a previous job so I had experience in that aspect. To build it from the ground up was a new experience for me and as we all know technology has advanced greatly in that time. Our Solutions Consultant helped arrange training for me and Agility Support had to deal with me asking a “billion” questions. I am sure they were tired of hearing “why” all of the time. Agility Support was very patient with me when at the beginning it sounded like they were speaking a foreign language and they ultimately helped me get the call center off the ground and running. I have gotten to know more of the support team on multiple levels and have always had a good experience.
Now as we approach the end of 2016 we will be finishing a major overhaul of our phone system which was much needed and begin to move forward in our expansion of our call center in 2017.
I have been working closely with Agility Communications Group for over 5 years. We have converted over 35 of our locations from an old Nortel platform to a new Avaya VoIP platform. Agility’s sales and support team has been consistently outstanding over this time. They are single handedly the most responsive team that I have dealt with in the telecom industry. We plan on a long continuous partnership with Agility in the future as we bring on additional offices.
Working with Agility has been a blessing in disguise. From the moment we first sat down for our introductory meeting, until now, Agility has been a first class operation. Our assigned Team is highly knowledgeable and always prompt, courteous and professional.
We here at Diodes, Incorporated had a global 5-digit extension dialing phone integration plan that was fairly complex, including physical PBX appliances to VM conversions. Agility lead us to success within our scheduled time frame. The project spanned 4 countries over our private VPLS network. Now we can connect to any of our global sites by simply dialing the appropriate extension… Joy!
1,000 Thanks Agility!
The idea of switching to a whole new phone system for 50 office employees is daunting enough. It wasn’t something any of us were looking forward to. Luckily we placed our trust in Agility to pull us through the task. From the first sales quote to the last phone setup, they were with us every step of the way. Even at random hours, we always felt like the Agility went above and beyond to get any issue sorted out and put us back on track.
We have been Agility clients for about 5 years now. We have installed 6 systems with Agility during this time. I’ve worked directly with the teams when we set up installation for our new office locations etc., and I’ve always had great results with everyone, from the project managers, installation technicians, down to support staff.
Everyone is very professional and courteous. The phones are very “user friendly” to those of us that are technically challenged. I am the Admin, and navigating my way through the system was awkward at first for me, but the support staff was great during this time.
Keep up the great work and great customer service!
I want to thank you all of Agility for just an outstanding experience.
Agility Communications and Inprov LLC have partnered together for approximately nine years now. Those years have seen tremendous changes in our business both in its size and locations, through complete system change outs, multi-site installs, analog to T1 upgrades, provider switchovers, expansion of services, and environmental outages. Agility has always been there with strong unwavering support, days, nights, weekends, and even holidays. Sales support has innovative ideas and works tirelessly in helping us control costs. Throughout your organization, customer service is an obvious priority.
I can’t wait to see what the next nine years brings to our relationship!
You guys were spot-on in grasping the solution I am looking for. Not only that, you guys are fun to work with! We've partnered with Agility on telecommunications solutions for the past eight years and have found you all to be great. I'm so happy to be partnering with you as we build our telecommunications solutions for the future.
RS2 has worked with Agility for about a year and a half now. Agility has been very fair in pricing and has provided exceptional service to our office. We are a company that is growing quickly and with that comes the need for additions and changes to the service and products supplied through Agility. The Agility team responds to every request in a timely and professional manner. Access to the support team is just an email or a phone call away. You don’t find the level of service provided by Agility very often.
In my opinion Agility has modeled a business that allows them to provide top notch service while still keeping product and services at very reasonable prices. That is very hard to find in the competitive world we live in. Most companies seem to focus either on price and lack in service or offer good service but for a much higher cost.
I would highly recommend Agility for your business needs. The entire team has been an absolute pleasure to work with!