Agility helped us transition our entire phone system over the past 9 months. This was a huge project because it involved over 50 lines, over 30 phones, in 4 buildings, including our entire Security Operations Center and Emergency Call Boxes. It has been a very long and involved process but the Agility team has helped us the whole way. We started off knowing NOTHING about phones, where any of our lines were, what we were using, or what we needed. Agility patiently explained everything to us (about 6 times) so we could understand. Throughout the entire process I felt like I could pick up the phone and call any of 10 different people at anytime. If the person I called didn't have the answer, they would tell me who would know. Since the installation I have emailed the support desk at least once a day it seems, and I always hear back very quickly and our issues are resolved promptly. We are very grateful for Agility's help during this tough transition time, you all made it much easier on our end. Thank you for everything!!