I’ve built trust in Agility as I’ve gotten to know Erin and the talent she employs. The Agility engineers are very knowledgeable, and they’ve assisted us extensively throughout the year with multiple projects and normal end-user issues. A few examples below:
1. Suggested a vendor and assisted with getting call reporting active on our phone system
2. Upgraded our main hardware modules from IP400 to IP500 V2
3. Configured Power User licensing for our users
4. Configured auto-attendant with call routing for multiple departments
5. Assisted our remote users when their phone won’t connect via VPN
There are many more cases where we’ve been assisted, and these are only a handful that range from critical work, to user issues. We’re appreciative of both and applaud the job Agility does for us.