I hate change! But it was at the point we needed a new phone system, since ours was extremely old and not functioning properly. I was given the number to Agility, so I made the call. If I had known how easy the change was going to be, I would have done it sooner. I told them what we wanted and they gave us a plan that suited McCoy Paper. Everything was laid out, the system, the installation, the support…NO HIDDEN FEES!!! Let me talk about the installation…The engineer came in here, took his time to set every phone up for each employee, made sure all of our questions were answered and taught us how to use the new phone system. We love our new phone systems and I would recommend Agility to everyone!