NorthWest Senior and Disability Services

Carl G - Operations/IT Manager

NorthWest Senior and Disability Services

Our Agility account manager is knowledgeable about everything that touches a phone system. Based upon our vision she helped me to strategize how to get our phone system to where I wanted it to go. It was refreshing to have someone that could tell you what and why you would need something. She has helped us buildout 5 buildings, two call centers and a reporting system for all the phones and groups within our organization.

The magnificent Agility team was able to provide me all the support and licenses needed to get our 250 staff to work at home within two weeks. During this time we also had a new phone system installed which took only three weeks. The engineers took our sixth building’s old phone system setting and put it in the new Avaya system and bingo we were up and running with no down time.

I cannot say enough good things about the Agility team. They are very knowledgeable, responsive and a pleasure to work with. They are there for our organization. I get great compliments from my bosses and peers that our phone systems are so responsive and always working. Thank you Agility for making me look good.