Recovery Resource Council

Margie H − Administrative Supervisor/ HRA

Recovery Resource Council

Recovery Resource Council is a non-profit agency serving more than 13 counties, it was important for us to find a new phone system that we could afford and would meet our growing needs. Our system at the time was little more that two tin cans connected with string when we started to research the possibility of a new system.

After meeting with our Agility sales representative, we were convinced that the Avaya IP Office was right for us. We envisioned a system that would allow the receptionist to see if staff was on the phone and if they had messages. We also wanted to have remote access and the ability to transfer to cell phones. We entertained bids from three other companies, but the Avaya IP Office came out on top.

Once the decision was made to go with the Agility Communications Group things moved very fast. We could not believe how supportive the Agility team was and how they addressed all of our concerns. From the paperwork to contacting our service carrier, our service rep was a part of every decision offering suggestions and advice.

The installation went just as smoothly as we had been promised, and the training was even better than we expected. Our installer/trainer was attentive to our individual needs and concerns and explained our new system so we were up and running from day one.

Recovery Resource Council is secure in knowing that IP Office will support our telephone needs for the years to come. We would recommend Agility Communications Group to any business looking for new technology to improve their business communications.