Daniel H − Director of Information Technology


I would like to sincerely thank you for a fantastic installation experience last week at our Cole Ave. retail location. I always dread phone system installations and conversions because they can be fraught with problems. Our first time out with Agility went off without a hitch and was easily the most “pain-free” phone installation experience I have been involved with.

Successful phone installations require so many puzzle pieces to align-your people clearly have the process down to a science. They took the time to understand how calls flowed through our organization and designed an implementation that mirrored this flow and enhanced our call handling capabilities. Agility addressed every aspect of our project-from coordinating our circuit conversion with the phone company, to making sure they understood all of our extension locations , line appearances, voicemail well as a multitude of other variables that I never would have considered without their prompting. This was a well planned and well executed installation.

Thank you for your time and effort in making sure we purchased the right system to fit our current needs and our growth plans for the future. Both the Avaya IP Office and your service have exceeded my expectations.

I am looking forward to converting our remaining locations with Agility ‘s expert assistance!