I first contacted Agility Communications Group in December of 2006. We were collecting bids to have a new phone system installed for our offices in two locations (Dallas, TX & Colorado Springs, CO). We were very impressed by the Avaya IP Office product and Agility ensured us that their pricing was aggressive and competitive. With the Avaya’s strong standing in the market and Agility Communications Group’s competitive pricing, it made our decision very easy.
Our time line was very tight as, we were also scheduling a new service provider in conjunction with the new phone system installation. The Agility Communications Group was instrumental in helping to plan and help with infrastructure issues. They also worked with the new carrier to help with the installation and insured that all users of the new phone system were properly trained. In addition to user training, there was someone specifically assigned to each of our receptionist to ensure that the transition was easy. All the while, these services were being coordinated between both sites. Due to IP scheme issues on our network there were several problems that needed to be addressed.
Agility Communications Group technicians spent several days troubleshooting and making recommendations to help resolve issues caused by the IP schemes. After helping to identify the problems, they worked side by side with me to configure the IP Office system to work with our new IP scheme. If it were not for Agility Communications Group’s attention to detail and commitment to customer service, this project could have been a complete disaster. Instead, the transition was practically seamless to our end users. If I, or anyone I knew, were to have any communication needs, Agility Communications Group would be who I call or recommend.