Texas Retina Associates

Jana S – Patient Services Manager

Texas Retina Associates

I want to let the whole team at Agility know how appreciative I have been this year for everyone’s help and support. I was given the challenge by my employer to take on a new position in managing our phone systems along with opening a call center. Over a decade ago I was a call center manager at a previous job so I had experience in that aspect. To build it from the ground up was a new experience for me and as we all know technology has advanced greatly in that time. Our Solutions Consultant helped arrange training for me and Agility Support had to deal with me asking a “billion” questions. I am sure they were tired of hearing “why” all of the time. Agility Support was very patient with me when at the beginning it sounded like they were speaking a foreign language and they ultimately helped me get the call center off the ground and running. I have gotten to know more of the support team on multiple levels and have always had a good experience.

Now as we approach the end of 2016 we will be finishing a major overhaul of our phone system which was much needed and begin to move forward in our expansion of our call center in 2017.