Training

User Guides:

Phones:

• Avaya 9500 Series Phone User Guide
• Avaya 9600 Series Phone User Guide
• Avaya J129 IP Phone User Guide
• Avaya 1403 Phone User Guide
• Avaya 1408/1416 Phone User Guide
• Avaya 1603 Phone User Guide
• Avaya 1608/1616 Phone User Guide
• Avaya E129 SIP Deskphone User Guide
• Avaya H175 User Guide
• Avaya B179 Conference Phone User Guide
• Avaya D100 DECT Phone User Guide
• Konftel 300Wx User Guide
• Konftel DECT Base User Guide
• Yealink T52S User Guide
• Yealink T58V User Guide
• Yealink W56P User Guide
• Revolabs 10-FLX2-200-VOIP User Guide
• Standard Telephone User Guide

Voicemail:

• Voicemail Pro Mailbox in Intuity Mode User Guide (IP Office Mode)
• Embedded Voicemail Mailbox User Guide (IP Office Mode)

Power User:

• IP Office R10 Power User Guide

Communicator for Web:

• Avaya Communicator for Web - IP Office User Guide

Communicator:

• Using Avaya Communicator for Windows on IP Office
• Using Avaya Communicator for iPad on IP Office Platforms

One-X Portal:

• Using one-X Portal for IP Office

One-X Mobile:

• Using one-X Mobile Preferred for IP Office on Apple
• Using one-X Mobile Preferred for IP Office on Android

Contact Recorder:

• Using Contact Recorder

Ontaptext:

• Ontaptext.com user guide

SoftConsole:

• Using Avaya IP Office SoftConsole

Vuesion:

• Vuesion Reporting User’s Guide

Lifesize:

• Icon Series User Guide
• Lifesize App Help Documentation

Xima:

• Xima Knowledge Base
• Xima Webinar Training (Login required)

Avaya Knowledge Base:

• Avaya Knowledge Base

Quick Reference Guides:

Phones:

• Avaya 9504 Quick Reference Guide
• Avaya 9508 Quick Reference Guide
• Avaya 9608 Quick Reference Guide
• Avaya 9611 Quick Reference Guide
• Avaya 9620 Quick Reference Guide
• Avaya 9621 Quick Reference Guide
• Avaya 9630 Quick Reference Guide
• Avaya 9640 Quick Reference Guide
• Avaya 9641 Quick Reference Guide
• Avaya 9650 Quick Reference Guide
• Avaya J129 IP Phone Quick Reference
• Avaya 1408 Quick Reference Guide
• Avaya 1416 Quick Reference Guide
• Avaya 1603 Quick Reference Guide
• Avaya 1608 Quick Reference Guide
• Avaya 1616 Quick Reference Guide
• Avaya E129 SIP Deskphone Quick Reference
• Avaya H175 Quick Reference
• Avaya B179 Conference Phone Quick Reference
• Konftel 300Wx Quick Reference Guide
• Yealink T52S Quick Start Guide
• Yealink T58V Quick Start Guide
• Yealink W56P Quick Start Guide

Voicemail:

• Logging in for the First Time Quick Reference Guide
• Recording a Greeting Quick Reference Guide
• Activating a Greeting Quick Reference Guide
• Mailbox Options Quick Reference Guide

SoftConsole:

• SoftConsole Quick Reference Guide

IP Office:

• Mobile Twinning Quick Reference Guide

Training Videos:

AgilityCG Tech Tips:

• Basic Avaya IP Office Web Manager Admin Training
• Avaya IP Office Conference Bridge Setup
• Avaya IP Office How to Change Holiday Greetings
• Call Forwarding Through Avaya IP Office Web Administration
• Avaya IP Office SoftConsole Training

AgilityCG User Training:

• Yealink T58V Phone User Training
• Yealink T52S Phone User Training

AgilityCG Insight:

• Are your employees providing the best possible customer service?

AgilityCG Power User Training:

• Avaya IP Office Mobility Options
• Avaya Outlook Integration
• One-X Portal for IP Office
• Avaya IP Office Softphone

AgilityCG IP Office Admin Training:

• Avaya IP Office Platform Web Self Administration and 9.1 Web Manager
• Avaya IP Office 9.1 Web Collaboration
• Add and Remove Users Best Practices
• Inbound Call Routing
• Hunt Group Configuration
• Inbound Call Routing and Voice Mail Pro Call Flows PART 1
• Inbound Call Routing and Voice Mail Pro Call Flows PART 2
• Take a Dive into Tools used to Support Avaya IP Office